Shipping policy
Shipping Policy
Thank you for shopping with REVI. We work to process and ship orders as quickly as possible. Please review the information below regarding processing, shipping, and delivery.
Order Processing
Orders are typically processed and dispatched within 1–6 business days after your order is placed.
Business days do not include weekends or holidays. During periods of high order volume, processing may take longer than usual.
Shipping & Delivery
Once your order has been processed and dispatched, estimated delivery typically takes 5–15 business days.
Please note that processing time and shipping time are separate. Depending on your location and carrier conditions, your order may take approximately 6–21 business days total from the date your order is placed to delivery.
Delivery times are estimates and are not guaranteed.
Order Tracking
When tracking information is available, it will be sent to the email address provided at checkout.
Please allow some time after receiving your tracking information for the carrier's system to update.
Shipping Delays
Occasionally, orders may experience delays due to carrier issues, severe weather, holidays, high shipping volumes, customs processing, or other circumstances outside of our control.
REVI is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us at support@tryrevi.com as soon as possible.
Once an order has been processed or shipped, we may not be able to change the delivery address.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.
If you still cannot locate your package, contact us at support@tryrevi.com and we'll review the situation with you.
Multiple Packages
In some cases, items from the same order may be shipped separately. If this happens, you may receive multiple packages or tracking numbers.
Contact Us
If you have questions about your order or shipping, contact us at: